Returns & Refunds

Contact us within 30 calendar days after delivery to request a return. Please include your order reference, the item you want to return, and the reason for the request.

Return eligibility

For a change-of-mind return, the item must be unused, unwashed, and returned with its original packaging and included accessories. Because these are personal grooming products, items used on hair or skin are not eligible for a change-of-mind return. This restriction does not exclude a return for an item that is defective, damaged on arrival, or incorrectly supplied.

How to return an item

1. Email [email protected] with your order reference and return request within the 30-day window.
2. We will provide return instructions and confirm what to include. Please contact us before sending a return so it can be identified correctly.
3. Pack the item securely and send it to SENFEIHUO Returns, 9369 Page Rd, Streetsboro, OH 44241, United States. Keep the shipping receipt and tracking details.

Return shipping and fees

• Change of mind: you arrange and pay the return shipping, using your chosen tracked service. We do not charge a separate return-label fee.
• Defective, damaged, or incorrect item: we cover return shipping and provide a prepaid return label or instructions for a return at our expense.
• Restocking fee: $0. We do not deduct a restocking fee.

If an item arrives damaged or incorrect, contact us promptly with your order reference and, where practical, photographs. Do not send sensitive payment-card details.

Refund amount and timing

After we receive and inspect the return, we will tell you the outcome and issue an approved refund to the original payment method within 5 business days. For an eligible full-item return, the refund covers the item amount paid and applicable refundable tax. Your change-of-mind return shipping cost is not reimbursed. Standard outbound shipping is free, so no outbound shipping charge is deducted.

After we issue a refund, your bank or payment provider may take an additional 5–10 business days to show the credit. Business days are Monday through Friday, excluding US federal holidays. If the refund is not visible after that period, contact us for the refund reference and check with your payment provider.

Exchanges and warranty claims

For another configuration, contact us to discuss a return and a separate new order; availability and price are shown when ordering. Problems reported after the 30-day return window may be covered by our one-year limited warranty.

Contact SENFEIHUO

Email: [email protected]
Phone: +1 (234) 340-9482